Tuesday, September 13, 2011

GREAT Customer service from YakAttack!  They make the Visicarbon Pro Safety flag with LED light.


Okay so somehow I broke my pole on the visicarbon pro.  I think I whacked it with the net.  So I send the following email. Note date and time plus admission of operator error.


Great service seems so rare these days.  I just had to mention it...and no, it wasn't part of any deal.





===============

From: Rudy Tsukada [mailto:guidesak]
Sent: Tuesday, September 13, 2011 3:43 PM
To: yakattack.us
Subject: Need a fix

So far the flag has been great!  Love the product.

Well the one problem with loving a product is when it is out of service, it is a minor panic.

I broke the section of the pole that fits into the base.  Not sure how, I must have whacked it with a net as I was fishing.  No big deal, it’s almost certainly operator error as I can’t see how it’d be a manufacturing issue.

Can I buy just the bottom section and have it priority mailed to me ASAP?

Let me know how I can get it done!

Thanks,

Rudy Tsukada



P.S.  My first year of Kayaking has gone great!  I haven't night fished yet but plan do so soon as its finally getting dark at a reasonable hour here in Alaska.   cont....

==============

The response I get...16 minutes later....

*******
From: luther
Subject: RE: Need a fix
Date: Tue, 13 Sep 2011 15:59:48 -0400

Hi Rudy,

Thanks for the kind words! I'll check out the pics and vids when sit down tonight.

The bad news is that I won't sell you a tube to replace the one that broke.

The good news is that I will send you one free of charge : )

Just send me your shipping address and it will go out tomorrow.

Thanks!

Luther Cifers
YakAttack LLC | P.O. Box 147 | Farmville | VA | 23901
t: 804.370.3724 |yakattack.us
www.yakattack.us

***********************

I fully endorse their product!  Great product, great service.
It's the flag for the kayak with a LED light.





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3 comments:

Kazul said...

what a GREAT response! Must be your enthusiasm for their products, eh?

ketchikanalaskafishing said...

Fishing is probably one of the most enjoyed sports of our time. With its relaxing feel and high rate of success, you can't beat the art of fishing.

Ketchikan Fishing Charters

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